Recall Support & Materials Consulting

How does Exponent's multidisciplinary approach help you effectively respond to product challenges?

We address product safety risks, including design, manufacturing, distribution, and consumer use issues, to inform critical business decisions. Our cutting-edge, customized testing services address a wide variety of failure modes related to recalls.

Our materials engineers test materials' performance, durability, and degradation as well as audit manufacturing processes that may impact material failures. Multidisciplinary teams evaluate user behavior, warning labels, and instructions to help ensure appropriate user interactions with products.

Global regulatory support.

We have extensive experience providing global regulatory support and have helped clients respond to numerous regulatory investigations and present findings to regulatory agencies, including the Consumer Product Safety Commission (CPSC), the Food and Drug Administration (FDA), the National Highway Traffic Safety Administration (NHTSA), and the Environmental Protection Agency (EPA), to name a few.

Exponent's Asia offices address specific quality and design issues for U.S. and international clients with manufacturing facilities in Asia and the Pacific Rim. Our overseas work also includes factory audits and assembly line assessments.

Risk quantification. 

Exponent's database of more than 300 million accident and incident records enables us to quantify the performance of a particular product line. Assessing the root cause of warranty claims and potential problems with a particular product helps to quantify the risk associated with that product and the affected population, enabling our clients to make informed decisions on continuing production, potential design changes, and corrective action.